FAQs
General
Are TILDE® VOICE FIRST headphones French?
Research and development (R&D), the design/conception as well as the production of the TILDE® VOICE FIRST range are done in France.
What sets the TILDE® range apart from other consumer headphones?
Thanks to TILDE® VOICE FIRST, Orosound’s patented selective and directional noise-cancelling technology, users of TILDE® headphones can filter noise to select what they wish to hear, like the voice of a coworker they wish to exchange with, and therefore focus on their tasks effectively. Contrary to other consumer headphones, the TILDE® range permits the perfect balance between concentration and communication- without overlooking audio quality.
How to choose between TILDE® AIR and TILDE® PRO headphones?
TILDE® VOICE FIRST headphones are made for professionals who are in offices, teleworking or any other kind of noisy workplace environment. TILDE® AIR earphones are lightweight, connectable via Bluetooth, and flexible: perfectly adapted to nomadic professionals. TILDE® PRO is a communication headset with a detachable boom-microphone, ideal for telephony. Its design is customizable, in versions supra or circumaural.
Is it possible to test the TILDE® VOICE FIRST products?
Yes! All TILDE® products are available for trying out at our showroom at Marina Square #03-140/141. We're open daily from 11:30 AM to 9:30 PM for all customers to experience TILDE® VOICE FIRST products.
Is it possible to use TILDE® whilst in charge?
Yes, you can use TILDE® VOICE FIRST products as they charge.
Is it possible to use the earphones to make calls?
Of course. Thanks to 6 microphones dedicated to capture voice and wireless Bluetooth connection, calls take place with a freedom of movement.
With which work equipment are TILDE® AIR compatible with?
All TILDE® VOICE FIRST products are usable through Bluetooth and with all types of devices (smartphone, digital tablet, computer…) as well as all operating systems (Mac, Windows, iOS, Android…).
What is the autonomy of the TILDE® VOICE FIRST products?
Autonomy is optimised for a full day of use, that is to say 15h if using both noise-cancellation and Bluetooth.
TILDE® PRO HEADPHONES
Which noise-cancelling functions are available on TILDE® PRO?
TILDE® PRO offers three principal noise-cancelling features:
→ noiseless telephony thanks to the detachable boom-microphone,
→ Selective Noise-Cancellation (TILDE® VOICE FIRST) to filter the voice from the person in front of you and facilitate collaboration,
→ Active noise cancellation (ANC) to isolate one’s self from noise and concentrate.
It is possible to use noise reduction while listening to music, to perfectly savour the HD audio quality.
How is the telephony quality on TILDE® PRO superior thanks to the detachable boom-microphone?
Thanks to the R&D embedded on the headphone, TILDE® PRO discloses its cutting telephony performance. A directional capture of the voice thanks to 3 microphones, allied with selective denoising algorithm are embedded in the boom-microphone which:
→ permits to make clear and pleasant calls for the user, as well as his or her interlocutors, no matter the background noise.
→ ensures a confidential call, thanks to the removal of background noise and voices around which are usually heard by the interlocutor.
→ permits to attach or detach the boom-microphone via a patented magnetic system, in order to adapt the design of the headphone to each activity or place of use.
How to attach and adjust the boom-microphone of the TILDE® PRO headphone?
The boom-microphone is easily attachable and detachable thanks to its magnetic system. To fix the boom-microphone, press on the edge of the “OROSOUND” removable cover to take it off, then magnetise the boom-microphone in its stead. For a perfect and optimum rendition on the telephony quality, bend the perch so that the wind screen/diaphragm is in front of your lips.
What is the performance of the active noise-cancellation (ANC)?
The active noise-cancellation is adjustable from 0 to -30 dB. You can therefore isolate yourself from the noise or stay connected to your surroundings, with a simple swipe of the slider.
With which accessories is TILDE® PRO headphone delivered with?
The accessories listed below are provided with the TILDE® PRO headphone:
→ interchangeable ear pads: circumaural and supra aural,
→ a detachable boom-microphone
→ USB-C cable,
→ an adaptable transport pouch.
What is the difference between supra aural and circumaural pads?
A circumaural pad encompasses your ear for better comfort, and the supra aural design directly rests upon your ears for lightness.
TILDE® VOICE FIRST
What sets TILDE® VOICE FIRST apart from other classic active noise cancellation technologies?
TILDE® VOICE FIRST technology, developed and patented by Orosound, was awarded multiple times, of which by the Ministry of Research and the Directorate-General for Enterprise (DGE).
This selective noise-cancelling technology is the very first to take the direction and nature of sounds (noise vs voice) into account, thanks to a unique signal processing algorithm. With TILDE® VOICE FIRST, it is possible to isolate yourself from noise all the while interacting with your surroundings.
How does active noise cancellation (ANC) work?
Active noise cancellation (ANC) is a method which generates a “counter-noise” to create silence. This “counter-noise” is of the same range and is in phase opposition with the unwanted noise, so that both signals add up and cancel each other. Active noise cancellation supplements passive isolation and permits a cancellation on the whole audio spectrum.
Is the TILDE® VOICE FIRST technology recognized by renowned organizations?
Beyond being patented, the technology TILDE® VOICE FIRST was awarded multiple times, of which by the Ministry of Research, the DGE, Préventica & Expopriotection, as well as the European contest on working life quality, Spark Life.
TERMS AND CONDITIONS
How long does delivery take for the TILDE® headphones?
When in stock, products from the TILDE® VOICE FIRST range are delivered within 5 working days.
Under which conditions is it possible to return a product?
To profit from the right of withdrawal, it is necessary to return the product in good condition, in its original packaging, and with all accessories included. Damaged or incomplete goods will not be taken back.
How do I contact customer support?
For any further request to our customer support, please contact us directly through support@tildesound.com
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